FAQs

How do I book the appointment once I've made payment for a service? 

  • Our customer agents would contact you immediately to arrange an appointment based on your schedule and availability of our cleaning specialists.

Do I need to provide my own cleaning products and equipment?

  • For home general cleaning service (Regular/Ad-Hoc), clients have to provide your own basic cleaning products and equipment such as mop, vacuum, cleaning solution unless otherwise stated that provision will be by CleanPerks. If you do not have any cleaning supplies, CleanPerks will supply them at a top-up charge of $15.
  • For other professional home cleaning services, equipment and cleaning solutions will be provided by CleanPerks with no additional charges, unless otherwise stated that basic cleaning equipment is to be provided by client for services such as home spring cleaning.

What cleaning equipment and solution do you use?

  • CleanPerks believes in protecting the environment and we strive to use eco-friendly cleaning supplies or cleaning supplies made from natural ingredients. Due to products that are made of natural or eco-friendly ingredients, our prices may be slightly higher than other providers as we go through an internal screening process of every product we procure.
  • The cleaning products we use include brands such as biokleen, biohome, seventh generation and Ecover which are plant-based/USDA approved.
  • The cleaning equipment we use are of either commercial-grade or household-grade which are suitable for domestic cleaning.

How do I book Regular/Ad-Hoc Home Cleaning Services?

  • As every household is different, please register your interest to book the regular or ad-hoc cleaning service with us via this page and let us know your preferred cleaning duration, size of flat, number of rooms, cleaning requirements. Rates range from $20 to $28 per hour depending on the size of the flat, cleaning duration and tasks to be performed.

Do  I have to be home during the cleaning?

  • No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do.
  • Do note that if you decide not to stay home during the cleaning, you ensure that all valuables and belongings are safely kept. CleanPerks is not liable for any loss or damages. Please refer to the Terms & Conditions for more details on liability. 

I have pets and they can't leave the house during the cleaning.

  • We will note whether you have pets during the booking process. Our cleaning specialists will be informed in advanced about the presence of your pet(s) before they visit your house for the cleaning service. 
  • We also ask that you find a place for your pets so they’re comfortable while we clean

Who are your cleaners?

  • Our home cleaning specialists are either Singaporeans, Permanent Residents or Work Permit Holders. 
  • They are directly engaged by us either on a full time or part time basis and go through a formal recruitment and screening process by us. 

Do I have to prepare anything for the cleaning?

  • Have your valuables put away to avoid accidents.
  • Complete the Customer Service Evaluation which will be sent to you after the service has been delivered, or submit your reviews online at Google reviews. Alternatively, you can let us know your feedback and comments via this website.

I can't find my carpet size or type of sofa in the selection for carpet or sofa deep-cleaning

  • Please contact us via this website or whatsapp us at 88412243 for a quote directly. We would require the dimensions (length and width) and item description for an accurate quotation

Upfront Payments

  • To avoid last minute appointment cancellation which would prevent another potential client from booking cleaning services, we request for upfront payment through e-payment/credit card means, PayNow or PayLah to safeguard all our clients' appointments and ensure a fair booking system.

Rescheduling

  • Please inform us at least 48 hours in advanced if you would like to reschedule your appointment, in writing to, contact@cleanperks.com or whatsapp us at 88412243. We will accommodate to your preferred rescheduled timing as much as possible but kindly note that it depends on the availability of our cleaning specialists. We do not accept rescheduling via phone calls. 
  • There will be a $20 charge of the booked service fee if rescheduling is within the 48 hours notice and lockouts. If you are unwell during the cleaning day, please whatsapp us at 88412243 by 7:30 am and we will do our best to reschedule your cleaning that same week. 

Refund/Cancellation

  • We understand that there will be instances where the client has to cancel the cleaning appointment due to unforeseen circumstances. While we would encourage a rescheduling of appointment, we accept cancellation as long we are informed at least 48 hours in advanced via writing to contact@cleanperks.com or whatsapp at 88412243. A refund will be credited back to the client within the next 3 working days. We do not accept cancellation via phone calls. 
  • There will be a $20 charge of the booked service fee if cancellation is within the 48 hours notice and lockouts. If you are unwell during the cleaning day, please whatsapp us at 88412243 by 7:30 am and we will do our best to reschedule your cleaning that same week. 

What if my regular cleaning service falls on a public holiday?

  • During the event that one of your routine/regular cleanings falls on a holiday we’ll reach out to you to confirm your schedule. We’ll do our best to work with your schedule.

 Difference between Home Spring Cleaning & Ad-Hoc Cleaning

  • Ad-Hoc Cleaning only covers basic general household chores such as mopping, vacuuming, cleaning of bathroom (exterior) and cleaning of kitchen (exterior) which will be performed by 1 cleaner.
  •  Home Spring Cleaning involves deeper cleaning for the whole house including inaccessible areas such as ceiling fans, exterior of aircon units, top of refrigerator, steam cleaning of floors and walls. There will be minimally 2 to 3 cleaners.